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How we handle your account, payments and personal data

When you open an account with gambar sambiloto, your details, deposits and withdrawals are governed by clear policies we apply across all players in Indonesia.

Account eligibility depends on local lawDANA, OVO, GoPay and QRIS deposit verificationWithdrawal identity checks and timing24/7 support channels for legal queries
Explore the Lobby Read FAQ
gambar sambiloto How we handle your account, payments and personal data
GET IN TOUCH

How to reach our legal support team

Live chat Available 24/7 via your account dashboard. Choose the Legal & Account Queries option when you open a conversation. Response time is typically under five minutes during peak hours.
Email support Send your legal question or account concern to [email protected]. We reply within 24 hours with a full explanation and next steps if additional verification is needed.
Account settings Access your personal data, payment history and privacy preferences directly in Account > Legal & Data. You can download a full record of your data or request changes without contacting support.
DATA & ACCOUNT SECURITY

How we protect your information

Encryption & storage

All deposits, withdrawals and personal details are encrypted using 256-bit SSL. Your login credentials are hashed and never stored in plain text. Account access is tied to a single device until you approve login from a new phone or browser.

Deposit verification

When you fund your account via DANA, OVO, GoPay or QRIS, we confirm your identity and the transaction source before crediting your wallet. This prevents fraud and keeps your account secure from unauthorized transfers.

Withdrawal checks

Before any payout clears, we verify your account, match withdrawal amount against your balance, and confirm the payment destination. Players in Makassar and across Indonesia receive withdrawals to their original deposit account only.

Data retention policy

We keep your transaction records, account history and communication logs for twelve months after your last login. After that period, personal data is deleted unless required for dispute resolution or regulatory compliance.

Your privacy rights

You can request a copy of your full personal data, ask us to correct inaccurate information, or request deletion where local law permits. Submit these requests via Account > Legal & Data and we respond within seven business days.

Third-party access

We only share your data with payment partners (DANA, OVO, GoPay, QRIS processors) and our support team. We never sell data to advertisers or share account details with affiliates or external parties without your written consent.

Legal questions from players

Your account details and transaction history are stored on encrypted servers in a data centre that complies with regional security standards. Access to this data is restricted to gambar sambiloto's support team and payment processors. We do not transfer your information outside the region where you play.

Yes. Go to Account > Legal & Data and select Download My Data. We generate a complete record of all deposits, withdrawals, game rounds and login dates within twenty-four hours. The file is sent as a secure PDF to your registered email address.

Contact our support team via live chat or email with your transaction ID. We investigate within forty-eight hours by checking your payment method, balance record and account history. If the dispute is valid, we reverse the charge or reissue the withdrawal. Most disputes are resolved within three business days.

We retain your payment details for twelve months in case a dispute or chargeback arises. After that period, your banking information is deleted. Transaction records are kept for seven years where local law requires it for regulatory purposes, but your name and contact details are removed.

Open your Account settings and select Edit Profile. You can update your email, phone number and address immediately. For changes to your name or date of birth, contact support with a photo of your ID. We verify and process these changes within one business day.

We use cookies to remember your login status, language preference and game history. Analytics cookies help us understand how the lobby performs on mobile and desktop. You can disable non-essential cookies in your browser settings without losing access to your account or withdrawals.

Withdrawals are processed after identity verification and balance confirmation. Clearing time depends on your payment method: DANA and OVO typically clear within one business day; QRIS transfers may take up to two business days if your bank requires additional confirmation. We cannot accelerate bank-side delays.

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