Reference

How We Protect Your Privacy on gambar sambiloto

Your account, payment details and personal information are central to how we operate.

Account & Login ProtectionPayment Data EncryptionData Access RightsIndonesia Compliant
gambar sambiloto How We Protect Your Privacy on gambar sambiloto
REACH OUR TEAM

How to Contact Us About Your Privacy

We respond to privacy requests and account access inquiries through multiple channels so you can reach us the way that suits you best.

Email Support Send privacy requests to our data protection team at [email protected]. We aim to respond within five business days with confirmation and next steps.
Live Chat Open a chat from your account dashboard Monday to Friday, 09:00–20:00 Indonesia time. Our team can verify your identity and discuss data requests in real time.
Account Settings Manage your privacy preferences directly in your account under Security & Privacy. Update communication settings, view linked devices and export your account history anytime.
SECURITY & DATA HANDLING

How We Keep Your Data Safe and Accessible

Protecting your account and personal information is not optional for us—it is built into every system we run.

Encryption & Secure Transmission

All payment and login data travels over HTTPS with TLS 1.3 encryption. Account credentials are hashed and stored separately from transaction records to prevent unauthorized access.

Two-Factor Authentication

Enable two-factor authentication in your account settings to add a second verification step. We support SMS and email codes; this is optional but strongly recommended for account security.

Fraud Monitoring

Our system flags unusual deposits, withdrawals and login attempts in real time. If we detect suspicious activity, we pause the action and contact you immediately to confirm it is you.

Data Retention Periods

We keep transaction records for three years for compliance; account activity logs are retained for one year. Personal data linked to closed accounts is encrypted and purged within 90 days unless law requires retention.

Your Access & Deletion Rights

Request a copy of all data we hold about you anytime via your account or by email. You can also request deletion of non-essential personal data; critical records remain for legal compliance.

Policy Updates & Notification

We notify you of material privacy changes via email at least 30 days before they take effect. You can review our full policy anytime in your account settings or on this page.

Privacy & Data Questions We Hear Often

These are the real questions players in Makassar, Denpasar and across Indonesia ask us when they are thinking about opening an account. If you do not see your question here, reach out to our support team via email or live chat and we will answer directly.

We retain transaction records and payment proofs for three years to meet Indonesian financial reporting rules. Login activity and device logs are kept for one year. Once your account is closed, we encrypt and remove personal data within 90 days unless local law requires us to keep it longer.

Yes. You can request account closure anytime via your account settings or by emailing [email protected]. We will delete personal data within 90 days, but transaction records needed for regulatory compliance will be kept and encrypted. Depends on local law whether any data must be retained after closure.

We share only the minimum data required for service delivery. Payment processors (DANA, OVO, GoPay, QRIS) receive your transaction amount and account ID; game studios see only your account number and play history, never your full name or payment details. We never sell data to advertisers or third parties.

Contact our support team via email or live chat with your registered email and phone number. We will verify your identity, send a password reset link, and help you regain access. If two-factor authentication is enabled, we will guide you through recovery steps to protect your account from unauthorized access.

We use cookies to remember your login state, language preference and gameplay settings. Analytical cookies help us see how the platform performs so we can fix issues faster. You can disable cookies in your browser, but some features like staying logged in will not work. Third-party ads do not place tracking cookies on our site.

Absolutely. Go to your account dashboard, select Privacy & Data, and click Export My Data. We will compile your full record—personal details, transaction history, device logs and gameplay activity—into a file you can download within five business days.

You can request correction of inaccurate data, object to specific processing, and ask us to limit how we use your information. Email [email protected] with your request and we will review it within ten business days. Depends on local law which rights apply to your situation.